News & Announcements

As restrictions on retail start to lift and some businesses open their doors again, it’s difficult for retailers to anticipate what lies ahead. What will be the lasting impacts of these extraordinary few months on how Canadians operate as consumers? 

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Retail Council of Canada President and CEO Diane Brisebois speaks with Financial Post’s Larysa Harapyn about what’s next for retail, post-pandemic. 

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Canadian retailers have faced a period of unprecedented change amid the COVID-19 pandemic. Most notably, retail e-commerce exploded in early 2020 as lockdowns limited the availability of brick-and-mortar stores. Now Canadian e-commerce has slowed but isn’t stopping.

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Almost all of the retailers at Vancouver’s Oakridge Centre will close their doors until 2024 to help accelerate the process of the mall’s incredible overhaul. When Oakridge reopens, the mixed-use ‘city centre’ will be unlike anything in Canada and will be the single biggest development in Vancouver’s history. 

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Despite the COVID-19 pandemic forcing millions of people to change their buying habits, traditional stores and shopping malls " are here to stay". 

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Canada Post is urging Canadians to shop early this holiday season to avoid the late arrival of gifts caused by a pandemic-induced shift to online shopping. 

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Canadian consumers flocked to online shopping as lockdowns to combat the COVID-19 pandemic were instituted, according to a Statistics Canada report. Full article

A comparison of the best loyalty programs by category – best for flights, hotel stays, guaranteed return, and more. Full article

The road to a customer’s heart is not smooth and it definitely requires more than a simple television commercial (TVC) to create a stir. This is perhaps why the current customer loyalty space is so dynamic with new, disruptive trends coming up every day. Here are some of the trends that are driving customer loyalty. Full article

In exchange for the “free” rewards, exclusive offers and other perks for being a loyal shopper, you’ll be asked to provide personal information such as your name, mailing address, email address, phone number, and date of birth when you sign up. Full article

Canadians are unlikely to give up on collecting their points. Remember the debacle with Air Miles when it tried to place expiry dates on its points before finally giving in to consumer backlash? Full article

Despite the apparent setbacks, it appears Canadian customers aren’t ready to quit loyalty cards just yet. Indeed, the multi-billion dollar business is just as popular as ever with consumers and companies alike and any changes are quickly noticed. Full article