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News & Announcements

Retail Tour Update: Park Royal Shopping Centre in West Vancouver

Retail Insider continues its Photo Tour series of Canadian malls to provide a glimpse into shopping centres. Building upon the video mall tour we did for Park Royal Shopping Centre in September 2020, we revisited the shopping centre this spring to check-in on changes happening to the mall. Several new retailers have been added to the beautiful centre over the past several months. 

Full article

The Post-COVID Consumer: Return To Retail

What will the post-pandemic retail landscape look like?

What will the post-pandemic retail landscape look like?

As restrictions on retail start to lift and some businesses open their doors again, it’s difficult for retailers to anticipate what lies ahead. What will be the lasting impacts of these extraordinary few months on how Canadians operate as consumers? 

Full article

What will the post-pandemic retail landscape look like?

What will the post-pandemic retail landscape look like?

What will the post-pandemic retail landscape look like?

Retail Council of Canada President and CEO Diane Brisebois speaks with Financial Post’s Larysa Harapyn about what’s next for retail, post-pandemic. 

Full article

The Future Outlook of Canadian Retail E-Commerce

What will the post-pandemic retail landscape look like?

Oakridge Centre to Close Until 2024 Amid Vancouver Mall Redevelopment

Canadian retailers have faced a period of unprecedented change amid the COVID-19 pandemic. Most notably, retail e-commerce exploded in early 2020 as lockdowns limited the availability of brick-and-mortar stores. Now Canadian e-commerce has slowed but isn’t stopping.

Full article

Oakridge Centre to Close Until 2024 Amid Vancouver Mall Redevelopment

Canada Post urging early Christmas shopping as it gears up for online shopping rush

Oakridge Centre to Close Until 2024 Amid Vancouver Mall Redevelopment

Almost all of the retailers at Vancouver’s Oakridge Centre will close their doors until 2024 to help accelerate the process of the mall’s incredible overhaul. When Oakridge reopens, the mixed-use ‘city centre’ will be unlike anything in Canada and will be the single biggest development in Vancouver’s history. 

Full article

How Shopping Malls Can Reinvent Themselves

Canada Post urging early Christmas shopping as it gears up for online shopping rush

Canada Post urging early Christmas shopping as it gears up for online shopping rush

Despite the COVID-19 pandemic forcing millions of people to change their buying habits, traditional stores and shopping malls " are here to stay". 

Full article

Canada Post urging early Christmas shopping as it gears up for online shopping rush

Canada Post urging early Christmas shopping as it gears up for online shopping rush

Canada Post urging early Christmas shopping as it gears up for online shopping rush

Canada Post is urging Canadians to shop early this holiday season to avoid the late arrival of gifts caused by a pandemic-induced shift to online shopping. 

Full article

Online shopping has doubled during the pandemic, Statistics Canada says

Online shopping has doubled during the pandemic, Statistics Canada says

Online shopping has doubled during the pandemic, Statistics Canada says

Canadian consumers flocked to online shopping as lockdowns to combat the COVID-19 pandemic were instituted, according to a Statistics Canada report. Full article

The Value of Canadian Rewards Programs

Online shopping has doubled during the pandemic, Statistics Canada says

Online shopping has doubled during the pandemic, Statistics Canada says

A comparison of the best loyalty programs by category – best for flights, hotel stays, guaranteed return, and more. Full article

Customer Loyalty is All About...

Online shopping has doubled during the pandemic, Statistics Canada says

Customer Loyalty is All About...

The road to a customer’s heart is not smooth and it definitely requires more than a simple television commercial (TVC) to create a stir. This is perhaps why the current customer loyalty space is so dynamic with new, disruptive trends coming up every day. Here are some of the trends that are driving customer loyalty. Full article

Spend and be Rewarded

Canadian "Loyalty" Undeterred by Data Breaches

Customer Loyalty is All About...

In exchange for the “free” rewards, exclusive offers and other perks for being a loyal shopper, you’ll be asked to provide personal information such as your name, mailing address, email address, phone number, and date of birth when you sign up. Full article

Changing Expectations for Rewards Programs

Canadian "Loyalty" Undeterred by Data Breaches

Canadian "Loyalty" Undeterred by Data Breaches

Canadians are unlikely to give up on collecting their points. Remember the debacle with Air Miles when it tried to place expiry dates on its points before finally giving in to consumer backlash? Full article

Canadian "Loyalty" Undeterred by Data Breaches

Canadian "Loyalty" Undeterred by Data Breaches

Canadian "Loyalty" Undeterred by Data Breaches

Despite the apparent setbacks, it appears Canadian customers aren’t ready to quit loyalty cards just yet. Indeed, the multi-billion dollar business is just as popular as ever with consumers and companies alike and any changes are quickly noticed. Full article

Press Releases

SmartMallClub Holding Inc. suggests necessary changes in the retail sector

Startup to support revolutionizing the brick-and-mortar retail industry to strengthen off-line sales and increase customer traffic in shopping malls. Full article

SmartMallClub Inc. introduces new feature to deliver convenience to shoppers

STARTUP to introduce a new feature, providing updates on post-COVID-19 measures, new policies, requirements for the customers and staff, and updated hours of operation. Full article

SmartMallClub Launches software development

STARTUP to build unique rewards and loyalty platform for shopping mall goers and vendors, initially across Western Canada, in an effort to build stronger communities through innovative technologies. Full article

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